This is the third time I’ve used TUTC. The service, as before, was flawless. Aside from putting in place all the major details of a complex trip to Japan, Dan at TUTC nailed every detail: train tickets were for seats with large luggage space (very important in Japan, as we discovered); a mobile internet wifi was included; together with a pre-charged use-pretty-much-anywhere travel card (again, important – Japan has multiple transport companies). For any kind of complex trip I won’t go anywhere else.

This was our second big trip with The Ultimate Travel Company – and we’d happily use them again and again. The customer service is excellent: they really listen to what you want and make it happen. Their on-the-ground support, wherever you’re headed, is just as strong. Everything was seamless. Highly recommend.

Every detail of our Patagonia tour was expertly arranged – from transfers and flights to the choice of hotels. When our onward flight to the Falklands was delayed by two days, The Ultimate Travel Company stepped in immediately and secured a hotel for us. It was an enormous relief, especially as we don’t speak Spanish and had no idea what to do next. That level of thoughtful, responsive service stayed with us – it turned a potential travel hiccup into a lasting positive memory.