From the moment we got in touch, everything felt smooth and well looked after. The team were not only professional and thorough – providing tailored suggestions with clear costings – but also genuinely friendly. Even after we returned, a follow-up email (and a bottle of wine!) showed just how thoughtful Ultimate Travel really is. Nothing was too much trouble. We already have more trips booked and wouldn’t hesitate to recommend them.

This is the third time I’ve used TUTC. The service, as before, was flawless. Aside from putting in place all the major details of a complex trip to Japan, Dan at TUTC nailed every detail: train tickets were for seats with large luggage space (very important in Japan, as we discovered); a mobile internet wifi was included; together with a pre-charged use-pretty-much-anywhere travel card (again, important – Japan has multiple transport companies). For any kind of complex trip I won’t go anywhere else.

The itinerary was spot on. Claire really listened and understood the kind of holiday I wanted – from the hotels to the pace of the trip. The team on the ground were exceptional: friendly, efficient, and always one step ahead, helping with everything from flight check-ins to tax-free procedures at the end. The guides were knowledgeable and genuinely helpful. I had an amazing time. Thank you!