Hotel Fasano

This is the third time I’ve used TUTC. The service, as before, was flawless. Aside from putting in place all the major details of a complex trip to Japan, Dan at TUTC nailed every detail: train tickets were for seats with large luggage space (very important in Japan, as we discovered); a mobile internet wifi was included; together with a pre-charged use-pretty-much-anywhere travel card (again, important – Japan has multiple transport companies). For any kind of complex trip I won’t go anywhere else.

The itinerary was spot on. Claire really listened and understood the kind of holiday I wanted – from the hotels to the pace of the trip. The team on the ground were exceptional: friendly, efficient, and always one step ahead, helping with everything from flight check-ins to tax-free procedures at the end. The guides were knowledgeable and genuinely helpful. I had an amazing time. Thank you!

From the moment we got in touch, everything felt smooth and well looked after. The team were not only professional and thorough – providing tailored suggestions with clear costings – but also genuinely friendly. Even after we returned, a follow-up email (and a bottle of wine!) showed just how thoughtful Ultimate Travel really is. Nothing was too much trouble. We already have more trips booked and wouldn’t hesitate to recommend them.